Refund policy

Refund Policy

Right of withdrawal

Where applicable under EU consumer law, you have the right to withdraw from your purchase within 14 days after you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, contact VELMUNE at dzhanfeim@gmail.com with a clear statement that you wish to withdraw from the purchase. You must communicate your decision before the 14-day withdrawal period expires.

After notifying us, you must return the goods without undue delay and no later than 14 days after communicating your decision to withdraw.

For a normal change-of-mind return, you are responsible for the direct cost of returning the product. No restocking fee is charged.

You may inspect the goods as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

If you validly withdraw, VELMUNE will reimburse payments covered by the applicable withdrawal right, including standard delivery costs where required by law. Additional delivery costs resulting from your choice of a delivery method other than the least expensive standard method offered by us do not have to be reimbursed where permitted by law.

Reimbursement will be made without undue delay and within the period required by applicable law. VELMUNE may withhold reimbursement until the goods have been received back or you provide evidence that you sent them back, whichever occurs first, where legally permitted.

Refunds will be made to the original payment method unless otherwise agreed or legally permitted. You will not be charged a fee for the reimbursement.

Cancellation before dispatch

If you want to cancel an order before it is dispatched, contact VELMUNE at dzhanfeim@gmail.com as soon as possible. We will try to stop the order before dispatch. If it has already been dispatched, the normal withdrawal and return process applies.

Damaged, incorrect, defective, or non-conforming goods

If an item is damaged, incorrect, defective, or otherwise does not conform to the contract, contact VELMUNE at dzhanfeim@gmail.com and describe the problem. We may request reasonable photos or video showing the issue so that we can assess it.

Your rights and remedies will be handled in accordance with applicable consumer law. Depending on the circumstances and the remedy required by law, this may include repair or replacement, or an appropriate price reduction or refund. A refund is not automatic in every case where repair or replacement is the legally appropriate first remedy.

You will not be charged return, repair, replacement, delivery, or other costs that legally belong to VELMUNE when resolving an eligible defective or non-conforming product.

Nothing in this policy limits your mandatory consumer rights. Applicable EU consumer legal-guarantee rights remain fully preserved, including the minimum two-year legal guarantee for goods where applicable.