Shipping policy

Shipping Policy

Last updated: September 20, 2026

Shipping destinations

VELMUNE ships from Bulgaria.

Shipping is currently available within Bulgaria and to:

Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Ireland, Italy, the Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and the United States.

Shipping availability is confirmed at checkout based on the delivery address entered.

Shipping methods and charges

FREE Standard shipping is available within Bulgaria.

For international orders, available shipping methods and any applicable shipping charges are shown at checkout before the order is placed. Availability and charges may vary by destination.

Delivery estimates

The current estimated delivery window is shown at checkout. Delivery estimates can vary depending on the destination and available shipping service and are not guaranteed delivery dates.

International taxes and duties

International orders may be subject to taxes, duties, or other charges under the rules of the destination country. Applicable charges will be presented at checkout where available.

Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error after placing an order, contact VELMUNE as soon as possible. Address changes cannot be guaranteed after an order has entered the shipping process.

Delivery problems

If an order arrives damaged, contains the wrong item, appears defective or non-conforming, or has another delivery-related problem, contact VELMUNE at dzhanfeim@gmail.com and describe the issue.

VELMUNE may request reasonable supporting information, such as photographs, to assess the problem. Eligible issues will be handled in accordance with the VELMUNE Refund Policy and applicable consumer law.

Cancellations, returns, and refunds

For cancellation requests, withdrawal rights, returns, defective or non-conforming goods, and refunds, please refer to the VELMUNE Refund Policy.

Contact

For questions about shipping or an existing order, contact:

VELMUNE
Email: dzhanfeim@gmail.com